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KevinLimb
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TV displays serious DVR fault and doesn't reset after 3 hours

Screen is green with white text.

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newapollo
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Re: TV displays serious DVR fault and doesn't reset after 3 hours

Hi KevinLimb,

Sorry to see you are having major problems with your Tivo box. 

You need to contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When calling Faults you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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KevinLimb
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Re: TV displays serious DVR fault and doesn't reset after 3 hours

Hi,

Really helpful answer...thank you!

I have a replacement Tivo box within 2 days. Calling at 08:10 to the Faults team with only 15 mins wait.

KevinLimb

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newapollo
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Re: TV displays serious DVR fault and doesn't reset after 3 hours

Hi again KevinLimb,

Thanks for the update. That's brilliant news.

Hope it's all working ok for you now.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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