Menu
Reply
Jimavfc1968
  • 3
  • 0
  • 0
Joining in
190 Views
Message 1 of 3
Flag for a moderator

TV box dead

I have a broken Virgin tv box.  Won’t boot.  Dead. I can’t seem to get any help having it replaced.  I don’t need a test on it, I don’t need to be talked through investigation steps.  It won’t power on.  The text service for support is awful by the way.

I just want to online chat or talk to someone in person about having a new box sent out that I can connect up myself.

0 Kudos
japitts
  • 12.08K
  • 1.68K
  • 2.59K
Very Insightful Person
Very Insightful Person
176 Views
Message 2 of 3
Flag for a moderator

Re: TV box dead

You need to call Virgin Faults. 150 from a VM landline, or 0345 4541111 from any other phone. Follow the prompts for "I have a fault with my TV service".

The automated system may attempt some remote diagnostics initially and hang up on you while it does those. In which case, callback 10 or so minutes later and follow the options for "your fixes didn't work and I want an agent" (exact words may vary!!)

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Steven_L
  • 5.28K
  • 371
  • 537
Forum Team
Forum Team
147 Views
Message 3 of 3
Flag for a moderator

Re: TV box dead

Hey Jimavfc1968,

 

Have you been able to speak to the team to arrange a new box be sent out to you?

 

Regards

Steven_L

0 Kudos