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TV and recording playback distorted

When watching live TV or playing recordings the picture is jumpy, distorted and freezes. Have rebooted and cleared out memory but made no difference, Happens on almost every recording and frequently on live TV. 


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Re: TV and recording playback distorted

It sounds like you have a fault with either your box or your cabling, that's causing poor TV signal, that is then being exhibited in poor TV picture.

Is this on any specific channels? It may help ID the source of the issue, but probably won't change the end result... you have a service fault, so report it 🙂

Call Virgin on 150 from a landline (or 0345 4541111 from any other phone) and they should arrange either a replacement box or an engineer visit to investigate further.

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