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TV Remote replacement

Hello, 

Is there anyway I can order a replacement TV Remove (V6) online ?  My one is broken. 

The 151 service simply loops me back to an online page which in turns asks me to phone 151 again. Waiting for an operator response on the 151 seems to be an endless wait (over an hour ?) for what should be an easy task if provided online.   

Any help welcome. 

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