Virgin Media Community

[JamesFilkin]

Hi,

When I switch on my Virgin V6 box, the picture seems to roll down the screen for several seconds and then settles with the bottom 10% of the picture now at the top of the screen and the other 90% of the picture pushed down the screen, below the bottom 10%. I have tried turning the box off and reconnecting all the cables but no joy.

Does anyone know how I can fix this?

Thanks,

James

[japitts]

Have you tried a different cable and/or HDMI slot?

[SCA1972]

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@JamesFilkin wrote:

When I switch on my Virgin V6 box, the picture seems to roll down the screen for several seconds and then settles with the bottom 10% of the picture now at the top of the screen and the other 90% of the picture pushed down the screen, below the bottom 10%. I have tried turning the box off and reconnecting all the cables but no joy.

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I didn't think digital did that. Haven't seen rolling pictures since the analogue days and it feels more like a TV set issue rather than a receiver box issue.  Can you connect an aerial (if you haven't already) and see if Freeview channels are the same?  Or another source like a DVD player or games console?

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.