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jl4376
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TV Go

I cannot log in to VIrgin TV GO app, or through the google chrome or any other browser. It just tells me either i can't use my sub-account (which its not) or just sign in failed. Virgin helpline refuse to help and it's becoming a total disgrace

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Re: TV Go

Hi jl4376, 

 

Welcome to the forums and thank you for your post. 

 

Sorry to hear about this. I can appreciate your post was a couple of days ago and just want to know how everything is at the moment? 

 

Cheers. 

 

Ryan_N - Forum Team
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jl4376
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Re: TV Go

Thanks Mark. was told i would be called back by Virgin to fix the issue. amazingly i was not so it's still unresolved.

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Re: TV Go

Thank you for getting back to us jl4376, 

 

I am sorry to hear this has not yet been resolved for you. 

When you say the team on the phone refuse to help, can you please expand on what has been advised?

 

I appreciate that you have tried logging in via different platforms but could you also please try and sign in via a different device?

 

Also, are you able to confirm if you can sign in to the Sky Sports/Movies apps or any My Virgin Media apps? 

 

Thanks 

 

 

 

 

Nat
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