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TV Error Code W02 and pixellated TV

I have a totally pixellated TV on most channels and the error code W02 intermittently on others.  I have checked all internal cabling and tried to contact Virgin Help but was automatically disconnected after the automated test said there was nothing wrong.  I am also experiencing intermittent internet connectivity.  We are on fibre and not aware of any issues locally. Can anyone help advise how to get through to a virgin engineer?

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Re: TV Error Code W02 and pixellated TV

Once the automated service tries (and with any pixellation fault, fails) to resolve your fault, you should be able to redial immediately, the system will recognise you as a repeat caller and allow you to queue for an agent.

You can also check for known area faults on 0800 5610061.

Your internet connectivity issues could be related, or they could be separate - best post about those in the broadband section , it just saves confusing a TV post with other queries.

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