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TV Activation Issue

 

I self-installed my new Virgin TV, Broadband and Phone on 7th July. Broadband and phone work. However, none of the TV channels work except non-HD versions of the main channels (BBC, ITV, Ch4 & Ch5). It seems the account is not activated and assigned to Unknown. I rang Virgin support on 8th and was told the issue had to be escalated and that I would get a call within 48 hours. To date I've not had a call back. I have used their text and phone services to try to activate the account without any joy.

It is frustrating enough that the service is not working, 4 days after it was supposed to, but worse is Virgin's apparent lack of interest.

I've noticed some people seem to have been helped to resolve the issue via this forum. I'd appreciate any help out there that can be offered.

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Re: TV Activation Issue

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Scott

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Re: TV Activation Issue

Sending this message to see if you can help to resolve the same issue I had with my first box. As it was only corrected after I pm'ed you various bis of info, I wonder if you can do the same. 

I have been on hold for at least 30 minutes on two separate occasions trying to get through to Virgin.

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Re: TV Activation Issue

Sorry for the delayed response Becbags. I've responded to your other post - if you still need help getting this sorted please get back to me via PM when you can. 

 

Tom 

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