Menu
Reply
DL2Ray
  • 4
  • 0
  • 1
Tuning in
473 Views
Message 1 of 8
Flag for a moderator

TLC channel not working

Spoiler
All my channels are working fine apart from TLC Channel, it is glitchy and inaudible. 

How can I resolve this?

Thank you
0 Kudos
JasonHill
  • 27
  • 1
  • 3
Forum Team (Retired)
Forum Team (Retired)
462 Views
Message 2 of 8
Flag for a moderator

Re: TLC channel not working

Good afternoon, usually a glitchy channel means one of the coaxial cables is loose on the wall or on the back of the box or even on the splitter if you have broadband too. 

Please make sure they are all tight and this may solve your issue. 

many thanks 

 

Jason 






Here to help! I'm a technician helping out whilst working from home. Find out more




Ultimate Ooomph package
500mbps Broadband with the SH3
Three TiVo V6 boxes
Home landline
Unlimited sim

Lincolnshire Engineer with over 7 years experience.
Service, Install, fttp, networks, business & in depth diagnostics and audio and visual specialist.

Refer a friend to Virgin media and earn £50 each! Credited to your Virgin Media account.
Text -

RAF + (your virgin account number) + (your friends name and number) + T ID 5765 to 80011
T&C’s apply see virginmedia.com
0 Kudos
DL2Ray
  • 4
  • 0
  • 1
Tuning in
460 Views
Message 3 of 8
Flag for a moderator

Re: TLC channel not working

It is only TLC Channel not working. The rest are fine. 

I double checked the cables.

 

0 Kudos
JasonHill
  • 27
  • 1
  • 3
Forum Team (Retired)
Forum Team (Retired)
456 Views
Message 4 of 8
Flag for a moderator

Re: TLC channel not working

Channels work on frequencies and multiple channels use the same ones.

TLC (channel 167) 

Uses the same frequency as channels -

256, 143, 250, 252, 284, 262, 259, 261 and 172.

Are all of those channels not working too? As it’s highly unusual for just one channel to go wrong without it being a loose connection or signal issue. 
If these other channels are working it may be a signal issue and an engineer visit or telephone health check would be the only option which you can arrange by calling 150 from your virgin landline or 0345 454 1111 






Here to help! I'm a technician helping out whilst working from home. Find out more




Ultimate Ooomph package
500mbps Broadband with the SH3
Three TiVo V6 boxes
Home landline
Unlimited sim

Lincolnshire Engineer with over 7 years experience.
Service, Install, fttp, networks, business & in depth diagnostics and audio and visual specialist.

Refer a friend to Virgin media and earn £50 each! Credited to your Virgin Media account.
Text -

RAF + (your virgin account number) + (your friends name and number) + T ID 5765 to 80011
T&C’s apply see virginmedia.com
DL2Ray
  • 4
  • 0
  • 1
Tuning in
451 Views
Message 5 of 8
Flag for a moderator

Re: TLC channel not working

Only 250 is glitchy the rest are fine.

0 Kudos
JasonHill
  • 27
  • 1
  • 3
Forum Team (Retired)
Forum Team (Retired)
428 Views
Message 6 of 8
Flag for a moderator

Re: TLC channel not working

I would recommend contacting customer services and getting an engineer to externally check your signal levels. 

thanks

 

jason






Here to help! I'm a technician helping out whilst working from home. Find out more




Ultimate Ooomph package
500mbps Broadband with the SH3
Three TiVo V6 boxes
Home landline
Unlimited sim

Lincolnshire Engineer with over 7 years experience.
Service, Install, fttp, networks, business & in depth diagnostics and audio and visual specialist.

Refer a friend to Virgin media and earn £50 each! Credited to your Virgin Media account.
Text -

RAF + (your virgin account number) + (your friends name and number) + T ID 5765 to 80011
T&C’s apply see virginmedia.com
0 Kudos
DL2Ray
  • 4
  • 0
  • 1
Tuning in
426 Views
Message 7 of 8
Flag for a moderator

Re: TLC channel not working

Thanks Jason, I will. 

Lisa_CC
  • 3.99K
  • 236
  • 452
Moderator
Moderator
389 Views
Message 8 of 8
Flag for a moderator

Re: TLC channel not working

Hi DL2Ray,

 

Sorry to hear you've had problems watching the TLC channel. I've noticed that you've had a engineer appointment cancelled since you last posted so I'm unsure whether the issue has been rectified? Please let us know if you're still having problems so we can help.

 

Thanks,

 

Lisa

0 Kudos