My remote control has stopped working. How do I get a replacement?
You could try the text messaging service.
Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also speak to the TV Faults option, by calling 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.