Virgin Media Community

[mels]

Message: Please wait...Preparing channel information, stuck on loading 25% followed by channels not loading.

According to service status checker, no known faults. Tried run test, but resulted in an error message. 

I can see my recordings listed using the home screen, but I can't get the tv guide or any channels.

[japitts]

First thing, do you have a TiVo or a V6? If not sure, check here 

If you have a TiVo, then on the front-left of the box there's a series of green lights. Second from left is the "heartbeat" LED which indicates your internet connection - is it solid or static?

If you have a V6, how is it connected to your homehub - Ethernet or WiFi?

[Tom_F]

Hi @mels, thanks for our post - apologies for the delay getting back to you.

Apologies for the TiVo issue as well - when looking into this today I can't get any reading from the box, but it's clear there are issues with the service as the hub is out of spec and will require the attention of an engineer.

I hope you don't mind that in the interest of getting things sorted asap I've gone ahead and booked an appointment - please find confirmation via your online account (virg.in/myVM) and you can reschedule from there if needed.

Keep us posted with how that goes, or let us know if we can help with anything else in the meantime.

Tom 

[mels]

The channels have come back on, but some of the channels flicker/freeze at times to the point we don't watch them. This is something which started before the 25% problem.

[Tom_F]

Sorry to hear that you're still having some problems - I'm sure the tech will be able to get it sorted, please let us know the outcome.

Tom 

[mels]

Seems okay now thanks.