Re: TIVO STUCK ON PREPARING CHANNELS, 25%, THEN UNABLE TO PREPARE CHANNELS.
Hi @mels, thanks for our post - apologies for the delay getting back to you.
Apologies for the TiVo issue as well - when looking into this today I can't get any reading from the box, but it's clear there are issues with the service as the hub is out of spec and will require the attention of an engineer.
I hope you don't mind that in the interest of getting things sorted asap I've gone ahead and booked an appointment - please find confirmation via your online account (virg.in/myVM) and you can reschedule from there if needed.
Keep us posted with how that goes, or let us know if we can help with anything else in the meantime.