How do you go about getting a new remote for Tivo box? Remote is old and now several buttons no longer work, especially "guide" "TV" and "info" which is really annoying. Phone helpline is useless as you cant speak to a real person. Only automated responses culminating in a suggestion that they can check the fault from their end - Clever trick for a faulty remote!
Eventually (after about 20 minutes) got to speak to a real person. Not that helpful, and obviously running through a list of actions to find the fault, despite been told several times what the fault was ( It would have been obvious to a five-year old) Eventually I lost the rag, and he decided to send me a new remote. Has put me even more "off" VM. Their customer relations (if you can call it that) must be the worst of any company ever. I am normally an extremely calm person, but my telephone call eventually illicited a tirade of rage down the phone from me (for which I apologised to the recipient as he was probably only following what he has been told to do) But why should something so simple as getting a faulty remote replaced be so difficult, and result in me blowing a fuse? (not good for the blood pressure for a 70 year-old)