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User247
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TIVO Remote control, some buttons not working

The down button on the ring, mute, channel down, record and thumbs down buttons are not working. I have changed the batteries and cleaned the contacts but to no avail. The call centers are closed and message us is not working, so is there another way of getting a replacement?

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Holla13645
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Re: TIVO Remote control, some buttons not working

Hi, 

Can you PM me your accout number and.site id and ill see if we can get a new remote sent through th post to you.

Area field tech 20279 Darren Hollands

Please can you give me a thumbs up if you are happy


Here to help! I'm a technician helping out whilst working from home. Find out more


User247
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Re: TIVO Remote control, some buttons not working

Hi Darren, Could you please let me know if a replacement remote control has been sent out please.

Thanks

Tim
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Macca10
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Re: TIVO Remote control, some buttons not working

Some of the buttons on my Tivo remote have stopped working. Unable to contact Virgin through usual means, is there another way of ordering a replacement ?

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newapollo
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Re: TIVO Remote control, some buttons not working

Hi Macca10,

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (TV Faultsbut best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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