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Susan0804
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Suspicious call from retentions team

Last night at around 8pm I received a call from 02082522061 then a call from a mobile number short after. I answered this call and was rold it was virgin media retentions team who offered me my package for £65 for 18 months. The advisor said he would email me all the details but I haven't received an email through. Is there a scam going round? The agent was very quick to get off the line after saying he would email it seemed to end quite abruptly.

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Emily_G
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Re: Suspicious call from retentions team

Thanks for the post Susan0804 and welcome to our community.

 

Can we please confirm if you've received this since your post? If not, are you able to log into your My Virgin Media account and see if you can see this change here? 

 

Thanks, Emily.

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Susan0804
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Re: Suspicious call from retentions team

Hi Emily,

Yes I've since received the email thanks. Can never be sure of anything at the moment!

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