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Rona1
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Stuck on starting up

Hello,

Switched on virgin media using remote this morning and nothing happened. So then switched the box on and off and the box has now been stuck on starting up for 30 minutes. 

Any other ideas on what I can do?

 

Thanks

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Rona1
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Re: Stuck on starting up

Just an update. Still stuck on starting up. 

So ive offically had enough of virgin. It is near impossible to find a human being, customer service is beyond a joke. I wonder if I can find one when I phone to cancel????

 

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Paul_DN
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Re: Stuck on starting up

Hi Rona1,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your V6 box being stuck in starting up .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

EfcChelle
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Re: Stuck on starting up

Need help with same problem

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Beth_G
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Re: Stuck on starting up

Hi EfcChelle,

 

I'm really sorry for the delayed response to you, and to know that you are also experiencing the same issue with your Tivo/V6.

 

Let me know if you still seek help with this and I'll gladly arrange for a replacement set top box to be sent out to you.

 

Thanks,

 

Beth

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