Menu
Reply
Highlighted
  • 3.06K
  • 20
  • 100
Well-informed
593 Views
Message 81 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

Spoke with Freeview and they eventually informed me that they have had some calls regarding this and they have informed head office of which they haven't yet had a reply back from. 

0 Kudos
Reply
Highlighted
  • 18
  • 1
  • 10
On our wavelength
590 Views
Message 82 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

@ModTeam

The Mod team has been quiet on this thread since initially taking the lead. Could we get an update on the ticket that was raised yesterday? Actions scheduled? Timescale for resolution? 

0 Kudos
Reply
Highlighted
  • 26
  • 1
  • 11
On our wavelength
573 Views
Message 83 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

I raised a ticket with the BBC yesterday and the predicted response time I was given was within 10 working days.

0 Kudos
Reply
Highlighted
  • 18
  • 1
  • 10
On our wavelength
565 Views
Message 84 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

@Hollybobs1

Thanks for that. However, the Mods also raised a ticket - see message 30 of this thread - numbered F007503473 (presumably for VM customers). It would be good to be kept updated on this also, if possible.

0 Kudos
Reply
Highlighted
  • 26
  • 1
  • 11
On our wavelength
554 Views
Message 85 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

@mozzer41

 please see that my post which is number 11 on page one was some time prior to the mod team putting their ticket in. Surely the more tickets the BBC get, public or corporate, the better chance of them addressing what appears to be a signal issue irrespective of which platform it is delivered to.

BBC still claim to me a 10 working day response time. I will continue to chase my ticket up and update the forum if I have any information. 

 

0 Kudos
Reply
Highlighted
  • 3.06K
  • 20
  • 100
Well-informed
552 Views
Message 86 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

Definitely the more the better if we want a fix. 

Highlighted
  • 3.06K
  • 20
  • 100
Well-informed
525 Views
Message 87 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

All quiet here so far tonight, are we still experiencing the dropout issue? 

0 Kudos
Reply
Highlighted
  • 3.06K
  • 20
  • 100
Well-informed
522 Views
Message 88 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

I can confirm that the issue still remains. 

( BT-TV) 

0 Kudos
Reply
Highlighted
  • 3.06K
  • 20
  • 100
Well-informed
497 Views
Message 89 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

 I am thinking that it may be a Scotland region issue only as there hasn't been any posts from our friends South of the border. 

0 Kudos
Reply
Highlighted
  • 1.37K
  • 41
  • 392
Moderator
Moderator
485 Views
Message 90 of 166
Flag for a moderator

Re: Sound dropouts on the BBC1 HD Channel

Hi there,

We're aware some customers are still experiencing issues with audio on BBC1 HD Scotland. We are investigating this matter and will get back to you as soon as we have an update.

Thanks for your patience,

0 Kudos
Reply