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Message 31 of 166
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Re: Sound dropouts on the BBC1 HD Channel

 

@modteam 

The ticket you have raised, is this for the Virgin Media side of things only re the issue? 

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Message 32 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Freeview help have asked me to supply details of links to the forums where people have been reporting issues, so I have done this for here and the BT community forum too. 

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Message 33 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Same thing has started happening here in Hamilton, South Lanarkshire...first noticed Sunday nite.

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Message 34 of 166
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Re: Sound dropouts on the BBC1 HD Channel

@Supertramp3406

Thanks for confirming this, I take it you are with Virgin Media?

I started noticing the sound issue too on Sunday night, particularly during the strictly results, only on HD. 

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Message 35 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Hi, May I kindly ask, anyone reporting that they too have issues can they say whether they are specifically with BT or Virgin Media, if BT which region or transmitter are you using/pointing to and is your aerial on the roof or loft. 

Thanks in advance. 😊 

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Message 36 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Previous post refers...am with VM and first noticed it during 'World on Fire' from 9.00 Sun nite....still fairly intermittent though but annoying just the same!

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Message 37 of 166
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Re: Sound dropouts on the BBC1 HD Channel

@Supertramp3406 

Thanks, perhaps the dropout is affecting BT customers more than Virgin Media, I really don't know though, hopefully this issue won't last long, however I thought it would have been fixed by now, trouble is getting them to realise that there's a problem in the first place. 

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Message 38 of 166
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Re: Sound dropouts on the BBC1 HD Channel

I'm in Edinburgh and have been experiencing this for around a week. I'm with VM. 

Can confirm its on BBC1 HD only so far.  It's so annoying that I've switched to watching SD. I only mention this for the benefits of Mods to convey how much of a priority this may be compared with other tickets.

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Message 39 of 166
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Re: Sound dropouts on the BBC1 HD Channel

@mozzer41

Thanks, I'm glad we're now beginning to get more and more people, this hopefully will now convince Freeview as I have given them a link to this thread and also the one on the BT community, I mentioned this earlier. 

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Message 40 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Was trawling thru some previous posts and note that an almost identical issue only affecting BBC1 HD was flagged up in Wales last Oct....described then as a 'sound stutter' which is what I'm experiencing....no apparent intervention from VM but seemed to 'sort itself' in 3 -4 days...here's hoping.