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Message 21 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Dear @modteam

Thanks for this, remember to let them know that the issue is being experienced by not only Virgin cable customers but also BT-TV customers. 

The response from BT when I initially informed them about it never gave an option that they too would get in touch with the broadcaster, so well done if Virgin are able to contact the BBC as if it is fixed because of this it will also help others who have alternative providers as well. 

 

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Message 22 of 166
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Re: Sound dropouts on the BBC1 HD Channel

@Ernie_C

Hi, it would seem that the link you inserted is for the same thread that you posted it on lol. 

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Message 23 of 166
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Re: Sound dropouts on the BBC1 HD Channel

It's because the two threads have now been merged while we investigate 🙂

 

Dan_M
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Message 24 of 166
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Re: Sound dropouts on the BBC1 HD Channel

@Dan_M

Ok, so who originally started the other thread Dan? 

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Message 25 of 166
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Re: Sound dropouts on the BBC1 HD Channel

It was @bigmarkster. When we merge a thread, the titles of the old thread remain the same in the merged thread. I've said thread a lot there...anyway, it merges them based on the times they were posted but it allows us to fire updates to all people affected so it's a good method for keeping all the same issues in one place.

Dan_M
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Message 26 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Cheers,

I tried to be specific with the subject title being that it was just affecting the BBCONE HD Channel 101 on BT and I think it's numbered the same on Virgin? 

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Message 27 of 166
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Re: Sound dropouts on the BBC1 HD Channel

I've made that clear to the team. It's 108 on Virgin Media though 🙂

Thanks for your help so far @paperclip.

Dan_M
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Message 28 of 166
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Re: Sound dropouts on the BBC1 HD Channel

I think you will find that on Virgin Media, it is 101 for BBC1 HD  in Scotland and 108 is  BBC Scotland

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Message 29 of 166
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Re: Sound dropouts on the BBC1 HD Channel

I stand corrected! Sorry about that.

Dan_M
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Message 30 of 166
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Re: Sound dropouts on the BBC1 HD Channel

Hello all, 

We have raised a ticket for investigation under F007503473.

We'll continue to post updates on this thread. Thanks very much for your continued patience.

Community Moderators.