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Pompey_39
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Some Apps not working

I had my tv and broadband installed. Most of the channels and apps are working fine, but some features are not connecting at all. I’ve been on hold to speak to someone for over an hour before they just hang up on me. I have to say the customer service here is disappointing

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japitts
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Re: Some Apps not working

What are the features that aren't working?

And what's happening when you try to use them?

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Pompey_39
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Re: Some Apps not working

So far I’ve noticed that the YouTube app doesn’t work. Also, the help section wouldn’t open when I tried to link my remote control to the tv.

there is a message saying the app is temporarily not working, try again later or contact customer service. But is has proved impossible to get through to them.

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japitts
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Re: Some Apps not working

Are you able to use OnDemand ok? Try watching something from, say, ITV CatchUp if you're not sure.

When did you have your TV & broadband installed, and have you tried restarting your box?

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