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sdm_711
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Sky sports upgrade not activated

Hi,

 

I upgraded to sky sports over the automated service yesterday morning and still have not received confirmation or receiving the channels. When I call 150 it still says my order is being processed and I do not need to do anything. It has never taken this long to upgrade before. Any help would be appreciated.

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nodrogd
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Re: Sky sports upgrade not activated

As per Virgins notices regarding the COVID crisis, the offshore call centres are closed with the UK ones operating at restricted capacity. As a result all requests are taking longer than normal. The advised wait for online upgrades has always been 24-48 hours, even before the virus broke out.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Conchubar77
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Re: Sky sports upgrade not activated

Upgrades used to be pretty quick, often with the hour. It is a bit frustrating as I've ordered sky sports on Wednesday to watch the football tomorrow yet it is still not on.

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