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Sky sports upgrade activation

Hi. 

I upgraded and added sky sports 1 day ago. How quickly will the channels become active?

Its 12 hours overnight since upgrade and email confirmstion. 

Thanks. 

 

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Re: Sky sports upgrade activation

Hello

Power off the V6 box and then back on, then you should have the channel.

Regards Mike

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Re: Sky sports upgrade activation

Thanks. 

Just tried it and it didnt work this time. 

I got their confirmation email yesterday and am hoping to see the football today. 

Do you think a call to Virgin might be needed?

Thanks again. 

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Re: Sky sports upgrade activation

Hi Lambertini79.

 

Thanks for your post. 

 

I'm sorry your Sky Sports isn't accessible yet. I can appreciate you're keen to get this working as soon as possible so you can watch it. 

 

I'm going to need to take a look at the account, so I'll pop you a private message now.

 

Thanks

 

Melissa 

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Re: Sky sports upgrade activation

Update. Resolved over the phone. 

Thanks for help. 

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Re: Sky sports upgrade activation

Brill 🙂 Thanks for letting me know. Enjoy! 

 

Thanks

 

Melissa 

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Re: Sky sports upgrade activation

Any idea how long it will take to activate sky sports.  I phoned for the upgrade a few hours ago.  I've missed one football match and the other starts shortly.

 

Alan

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Re: Sky sports upgrade activation

Hi there @Aprice33

 

Thanks so much for popping along to our Community and for your first post - sorry that there has been a slight delay with getting the Sky Sports channels activated for you. 

 

I have located your account from your Forum information and can confirm that everything is looking as it should on the account with the Sky Sports Channels. When adding a channel/package we advise that it should be active and working within around 2-3 hours although, it can take up to 24. 

 

How are things looking for you now at home when checking the channels today? 

 

Hope all is back up and running now - if you're still having the issue past 9pm this evening, pop back and let us know. 

 

Cheers

Katie - Forum Team


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