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Macca10
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Sky sports hd channels

Just subscribed to sky sports but the hd channels not working.

Been trying to get through to Virgin but no look.

Can anyone from Virgin help please.

 

thanks

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nodrogd
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Re: Sky sports hd channels

Sky Sports HD is seperate from the standard definition (SD) channels. If you want HD Sky insist you pay a £7 a month supplement. You will have to contact customer services again if you also want to add this.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

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Macca10
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Re: Sky sports hd channels

Thanks but  I asked for hd channels as well 

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japitts
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Re: Sky sports hd channels

In which case there are one of 2 possibilities:

1: The subscription has been added, but not reached your box. Follow Home > Help & Settings > Help > TV Care, and follow the options for "I'm missing some channels", which should send a refresh-type "hit" to your box.

If that fails, then 2: The HD channels haven't actually been added. Call C/S and ask for the £7 p/m HD add-on.

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Macca10
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Re: Sky sports hd channels

Thanks, I rang 150 yesterday, the automated service asked for my mobile and stated they would text me.

 

Still waiting for this text.

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Paul_DN
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Re: Sky sports hd channels

Hi Macca10,

 

Thank you for reaching out to us in our community , I am sorry to see your HD Sports channels weren't added, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 


Regards

 

Paul.
 

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