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Sky sports cuts out randomly

Hi all

just lately probably the last week or so when watching live sky sports (always watch the football) the picture and sound randomly cuts out for a few seconds with the screen going black and then returns. Can happen every day 30 seconds but also can be very 5 minutes. Have tried a rest and still the same. Any ideas? Seems ok on all other channels.  

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Re: Sky sports cuts out randomly

Good Evening Nkawecki,

 

Thanks for you post on our Community Forums!

 

Sorry to see that you've been having issues with Sky Sports and with the football events in particular. Is this fault still on going or has this been solved by our team since your post?

 

Have you also checked to see if we're experiencing any outages via our Service Status Checker

 

Feel free to drop us a response and either I or one of my team will be happy to look into this for you

 

Kindest regards,

 

David_Bn 

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Re: Sky sports cuts out randomly

Hi 

 

yes its still happening but only on Sky Sports? Al other channels we dont have an issue. Services status is good

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Re: Sky sports cuts out randomly

Thanks for coming back to our Forums!

 

I'd be happy to take a look into this for you, please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn 

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