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andywood1977
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Sky movies on demand not working

Sky movies on demand not playing on main V6 box in living room that is connected via Ethernet to router. Upstairs V6 box is playing sky movies on demand. Called on Sunday 27/9/20 after numerous unanswered messages and persuaded that this shall be resolved within 24 hrs by a specialist team. This is now 1/19/20 and further unanswered messages and my on demand sky movies is still not working.

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japitts
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Re: Sky movies on demand not working

First off, is this only affecting Sky Cinema OnDemand, or is other OnDemand also affected? Can you view ITV/C4/C5 Catchup, for example?

Next up, when you say it's not working - how so? What is happening, is there an error message? The more specific you can be, the more we may be able to help.

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andywood1977
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Re: Sky movies on demand not working

No content is playing, “this show is temporarily unavailable” is the message shown

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japitts
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Message 4 of 8
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Re: Sky movies on demand not working

When did you last restart your box?

If you follow Home > Help & Settings > Settings > Network, in the top-right does the box report connected?

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andywood1977
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Re: Sky movies on demand not working

Yes it’s connected. Restarted box earlier today

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japitts
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Message 6 of 8
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Re: Sky movies on demand not working

Ok, so not a dropped internet connection then. Two possibilities jumping out at the moment.. I'm assuming that live TV is ok.

1: Box shows connected but behaving as though it isn't (odd and unlikely, but not impossible) - in that same network connection screen, in the top-left it should report the date & time of the most recent network connection, which should be in the past 6ish hours. What does it say? And can you load/user apps like YouTube or iPlayer?

2: The TV that you're having problems with - is it a 4K TV by any chance? And the TV that's working, isn't? If so... what is the make & model? Have you tried your V6 connected to another HDMI port on said TV?

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andywood1977
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Re: Sky movies on demand not working

1. Last attempt 1559

2. Is a 4K, tried HDMI port. Same result. 
Samsung UE48HU7500T

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BenMcr
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Message 8 of 8
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Re: Sky movies on demand not working

For that TV you need to connect to the V6 to the HDMI port marked as MHL.
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