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Paultimsmith198
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Sky & BT sport credit for April bill

I notified Virgin and got credit from Sky sports being paused due to covid-19 for the bill month of March.

But my current bill April isn't showing discount from either Bt or sky sports? 

Is this something that is still being processed, or do I need to email virgin every month for this credit?

Eddhassett
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Re: Sky & BT sport credit for April bill

My bill is exactly the same and no way of disputing it....  

dannylau
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Re: Sky & BT sport credit for April bill


@Paultimsmith198 wrote:

I notified Virgin and got credit from Sky sports being paused due to covid-19 for the bill month of March.

But my current bill April isn't showing discount from either Bt or sky sports? 

Is this something that is still being processed, or do I need to email virgin every month for this credit?


it should be discounted until August (I think) you may have to phone up or wait till a Virgin rep contacts you here

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dannylau
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Re: Sky & BT sport credit for April bill


@Eddhassett wrote:

My bill is exactly the same and no way of disputing it....  


Have you filled in the form?

 

https://www.virginmedia.com/help/thinking-of-leaving/talk-to-us

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Paultimsmith198
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Re: Sky & BT sport credit for April bill

Yep, i have filled out the form originally, as I received the refund for sky and bt in the bill of march

Regards 

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Steve_UK
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Re: Sky & BT sport credit for April bill

I’m in the same situation. Virgin Media credited my account in March but not for April.

I suspect we’re not the only ones so I’d hope VM will realise their mistake and credit everyone’s bill soon.

Also, in my option, I think it’s completely unacceptable that customers are forced to fill out a form to pause Sky Sports payments when this could all be automated at their end.

Paultimsmith198
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Re: Sky & BT sport credit for April bill

I'm with you on that one Steve! They can automatically set ways of getting money out of you, but not crediting it back

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Blackbird1
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Re: Sky & BT sport credit for April bill

Same here - just received bill without the discount applied so it's back to the original full amount, in fact it's now £2 more expensive!

Is everyone just waiting to see if VM will apply credit later when they realise the error or do we need to submit the Pause form each month?

 

Ross80
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Re: Sky & BT sport credit for April bill

Exact same problem here.

Spent most of yesterday speaking to several different people on the online chat, got transferred multiple times, and ended up with the last person simply ending the chat because they couldn't understand my problem!

Wish I had just cancelled the Sports channels now instead of taking up the offer to put them on hold.

Eddhassett
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Re: Sky & BT sport credit for April bill

I submitted another pause form... no acknowledgment