No issues currently with any other channel but for the last 2 says Sky Sports Main Event HD (channel 501) has been experiencing picture issues (pixelation and lagging). Any particular issues with this channel at the moment?
Have reset my Virgin TV V6 box a couple of times but no change.
As mentioned no issues with any other Sky Sports or any other channels.
Thanks for popping back with updates on your Sky Sports picture issue. We currently have no reported issues with this channel - all the checks we have done are showing that the feed is coming through fine from the provider with no issues whatsoever.
How are things looking on the SD channel (511) - are you seeing the same issue?
Is the poor picture quality all of the time or just when a match is showing? Is it just live shows that are impacted? How are your recordings?
I've taken a look at your account and Set Top Box from here for you and can see it's been around a week since it was last rebooted - all your tuners in the box seem to be ok at the time of checking and no errors are showing.
Can you reboot so we can refresh from here and see if we can spot anything that may be causing the issue.
The issue looked to have resolved itself a few days after my last message but a week later the issue is now back, affecting the original channel I had issues with and now annoyingly some more. A couple of the sky movies channels are experiencing the same picture issues that have only arisen again this evening.
I've reset the box twice tonight and there have been no improvements. I've also checked my virgin media and there are no issues in my area.
To answer your questions, the SD sky sports main event channel is experiencing no picture issues.
The poor picture quality quality is occurring at all times during the broadcast on the channel, not just during live events.