I subscribed to Bigger Bundle + Sports in March. It was advertised as including Sky Sports HD but these aren’t included. I didn’t chase it up before as there was no sports, and now I can’t get through. Hoping I’ll get a response through the forums. Virgin, please DM me.
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I am sorry but the Sky Sports HD are not included in that package. If you wanted to add these channels, it would be £7 a month extra - this is mentioned within the T&C at the bottom of the website where the package is offered:
when I signed up in March there package was a being sold on the VM site as “now with free hd” including “sky sports hd”. There are still webpages with links to the offer on the internet. I explicitly remember this as it is the reason I signed up. I’m confused as to why I am now being told I need to pay more?
Ok. But this was on your website in March? It doesn’t change the fact you had that offer. There are dozens if people in here in the same situation. Please confirm you will honour the package you advertised and I subscribed to, or how I take this further?