Menu
Reply
Dodgy1
  • 6
  • 0
  • 0
Joining in
2,051 Views
Message 1 of 13
Flag for a moderator

Sky Sports HD missing

I subscribed to Bigger Bundle + Sports in March. It was advertised as including Sky Sports HD but these aren’t included. I didn’t chase it up before as there was no sports, and now I can’t get through. Hoping I’ll get a response through the forums. Virgin, please DM me. 

0 Kudos
nodrogd
  • 16.45K
  • 1.92K
  • 3.93K
Very Insightful Person
Very Insightful Person
1,998 Views
Message 2 of 13
Flag for a moderator

Re: Sky Sports HD missing

This has been going on for yonks!

The page advertises one thing but you get another.

From many previous staff responses here I can tell you Sky Sports HD is NOT part of Bigger + Sports, & has to be subscribed seperately.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Dodgy1
  • 6
  • 0
  • 0
Joining in
1,969 Views
Message 3 of 13
Flag for a moderator

Re: Sky Sports HD missing

Thanks. See there a few other people with same issue. I hope this isn’t the case as the HD was clearly sold as included when I signed up. Hopefully I’ll hear back from VM soon. Fingers crossed.
0 Kudos
Katie_WT
  • 4.82K
  • 293
  • 547
Forum Team
Forum Team
1,942 Views
Message 4 of 13
Flag for a moderator

Re: Sky Sports HD missing

Hi there @Dodgy1

 

Welcome to our Forums and for your first post on our Community. 

 

I am sorry but the Sky Sports HD are not included in that package. If you wanted to add these channels, it would be £7 a month extra - this is mentioned within the T&C at the bottom of the website where the package is offered: 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Dodgy1
  • 6
  • 0
  • 0
Joining in
1,937 Views
Message 5 of 13
Flag for a moderator

Re: Sky Sports HD missing

Hi Katy

when I signed up in March there package was a being sold on the VM site as  “now with free hd” including “sky sports hd”. There are still webpages with links to the offer on the internet. I explicitly remember this as it is the reason I signed up. I’m confused as to why I am now being told I need to pay more? 

 

0 Kudos
Katie_WT
  • 4.82K
  • 293
  • 547
Forum Team
Forum Team
1,935 Views
Message 6 of 13
Flag for a moderator

Re: Sky Sports HD missing

I am sorry about that @Dodgy1 - if you have the links then please do let us know so we can check these and update where needed. 

 

Does your Contract also advise of the HD channels? 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Dodgy1
  • 6
  • 0
  • 0
Joining in
1,923 Views
Message 7 of 13
Flag for a moderator

Re: Sky Sports HD missing

Hi Katy

thd contract only refers to ‘Sky sports collection’ and not HD channels. 
the link I found is: 

0 Kudos
Roger_Gooner
  • 6.53K
  • 472
  • 1.14K
Legend
1,910 Views
Message 8 of 13
Flag for a moderator

Re: Sky Sports HD missing

You are not alone in this.

https://community.virginmedia.com/t5/Virgin-TV/Sky-Sports-HD-missing-from-Bigger-Bundle-Sports/m-p/4... 

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Gareth_L
  • 6.1K
  • 375
  • 659
Forum Team
Forum Team
1,884 Views
Message 9 of 13
Flag for a moderator

Re: Sky Sports HD missing

Hello Dodgy1

We have asked for this to be reviewed and amended 

With it being a 3rd party website it might take a while to get changed 

Gareth_L

0 Kudos
Dodgy1
  • 6
  • 0
  • 0
Joining in
1,873 Views
Message 10 of 13
Flag for a moderator

Re: Sky Sports HD missing

Ok. But this was on your website in March? It doesn’t change the fact you had that offer. There are dozens if people in here in the same situation.  Please confirm you will honour the package you advertised and I subscribed to, or how I take this further? 

0 Kudos