I've got the Ooomph package but my Sky Sports HD channels are missing from my Tivo box. They work on the V6 boxes and they were working on the Tivo until I renewed around new year. It says I'm subscribed and I'm paying for it but they are greyed out on the Tivo box and won't show. All other HD channels are fine. Been chasing this via the phone, texts, etc for hours with no joy.
It's possible that whoever made the changes may have accidentally removed them from the second box occurrence. I'd try calling bright and early tomorrow or where possible, or trying online chat and double checking.
** I work for VirginMedia but all opinions posted here are my own.