Virgin Media Community

[gibson-a9]

I've got the Ooomph package but my Sky Sports HD channels are missing from my Tivo box. They work on the V6 boxes and they were working on the Tivo until I renewed around new year. It says I'm subscribed and I'm paying for it but they are greyed out on the Tivo box and won't show. All other HD channels are fine. Been chasing this via the phone, texts, etc for hours with no joy.

Any ideas???

[japitts · Accepted solution]

On the box that is missing the channels, try following...

Home > Help & Settings > Help > TV Care > I'm missing some channels

[gibson-a9]

Thanks japitts

Tried it but nothing has changed. It still says I've subscribed to the channels but I still can't access any Sky Sports HD.

Any other ideas?

[japitts]

Have they worked in the past? It's odd for them to disappear without some change having been made.

You can try restarting the box (Home > Help & Settings > Clear or restart my TiVo), if that still fails you'll need to call in.

[gibson-a9]

They were working until I renewed around new year, but I didn't change anything on the TV package.

I'll try another restart, thanks.

[Aaron2]

It's possible that whoever made the changes may have accidentally removed them from the second box occurrence. I'd try calling bright and early tomorrow or where possible, or trying online chat and double checking.