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longlyf
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Sky Sports Football Picture Quality / Pixelated

Help please. On Sky Sports football the picture quality is awful, often a pixelated picture to the point its unwatchable (currently having to stream it on my laptop). The help sections of the virgin website aren't helping - no service issues, all other channels are fine so its not a connection problem. When I try to phone Virgin I'm on hold for ages and last time I was on hold and then got cut off without them answering. How do I fix it or even report it? what am I supposed to do next? thanks 

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japitts
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Re: Sky Sports Football Picture Quality / Pixelated

Firstly is the the HD channel or SD?

Pixellation & picture breakup, as with any other service fault, is firstly a trigger to reboot your box once to eliminate software gremlins. If that fails, then it's almost certainly symptomatic of a fault with your cabling or box that's causing a signal issue.

TV Faults on 150 (or 0345 4541111) is your primary course of action as you're already doing. If you're genuinely failing with this, forum staff work their way through threads on here but it can take a few more days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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longlyf
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Re: Sky Sports Football Picture Quality / Pixelated

Thanks, I've restarted the box and checked the cables and it's still happening. 

Will try again on the helpline, its so frustrating on hold for so long then being cut off! 

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HavencroftKev
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Re: Sky Sports Football Picture Quality / Pixelated

I have had a little pixilation. However, I feel the picture quality on Sky Sports has just got worse in general.
Martin_N
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Re: Sky Sports Football Picture Quality / Pixelated

Hi HavencroftKev,

 

Thank you for your post. I'm sorry to hear about this. 

 

Can you confirm the box you have? When did you last reboot the box? 

 

Is this on all Sky Sports channels? 

 

^Martin

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HavencroftKev
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Re: Sky Sports Football Picture Quality / Pixelated

V6 Box and last rebooted ant the weekend.
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longlyf
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Re: Sky Sports Football Picture Quality / Pixelated

I finally got through to the call centre and they sent a very helpful engineer. The signal wasn't strong enough so another engineer had to fix something at the box in the street. Works fine now thankfully. 

 

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longlyf
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Re: Sky Sports Football Picture Quality / Pixelated

Might be worth getting an engineer out to look at it as ours needed fixing

 

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HavencroftKev
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Re: Sky Sports Football Picture Quality / Pixelated

Yeah I will try and make contact, thanks.
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Martin_N
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Re: Sky Sports Football Picture Quality / Pixelated

Have you been able to contact the team concerning this? If not please do let me know. 

 

^Martin

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