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Photogold
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Sky Sports Collection channels missing

I have Sky Sports Collection on my account but I can't view most of the Sky Sports channels on my TV . Why not ? I should have all the Sky Sports channels 

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nodrogd
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Re: Sky Sports Collection channels missing

If you have not rebooted your box please try this, as technical changes took place a couple of days ago that some boxes may not have implemented automatically.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Photogold
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Re: Sky Sports Collection channels missing

I have switched the box on and off twice and there’s still the same problem

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Melissa_F
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Re: Sky Sports Collection channels missing

Hi Photogold, 

 

Thanks for your post.

 

I'm sorry you're having problems viewing all the sports channels that you should have. 

 

Can you let me know a little more about what's happening? Are you getting any error messages? 

 

Which channels are working and what package are you currently subscribed to?

 

Thanks

 

Melissa 

 

 

 

 

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Photogold
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Re: Sky Sports Collection channels missing

I have a Sky Sports Collection subscription . Channels 501 to 508 are greyed out , all the HD channels , so I can't access them . No error messages  . 

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Melissa_F
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Re: Sky Sports Collection channels missing

Thanks for confirming. 

 

Have you recently added them or have you had them for a while but they have suddenly disappeared? 

 

I'd like to take a look at your account to make sure it is added.

 

I'll pop you a private message now.

 

Thanks


Melissa 

 

 

 

 

 

 

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