I have Sky Sports Collection on my account but I can't view most of the Sky Sports channels on my TV . Why not ? I should have all the Sky Sports channels
If you have not rebooted your box please try this, as technical changes took place a couple of days ago that some boxes may not have implemented automatically.
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I have switched the box on and off twice and there’s still the same problem
Thanks for your post.
I'm sorry you're having problems viewing all the sports channels that you should have.
Can you let me know a little more about what's happening? Are you getting any error messages?
Which channels are working and what package are you currently subscribed to?
I have a Sky Sports Collection subscription . Channels 501 to 508 are greyed out , all the HD channels , so I can't access them . No error messages .
Thanks for confirming.
Have you recently added them or have you had them for a while but they have suddenly disappeared?
I'd like to take a look at your account to make sure it is added.
I'll pop you a private message now.