Virgin Media Community

[Jslmn]

Hi All,

hoping someone can shed some light on why when we watch a film through sky cinema on demand, it constantly buffers and renders pretty much anything in watchable due to constant buffering and pausing. 
All other streaming services (Netflix, Amazon Prime, IPlayer etc...) are fine so I can’t see it been a broadband issue, also when performing a speed test on ookla and fast.com my speeds are well within the tolerances I’d expect, (my package is M500 and get speeds between 350-520 at various times when checking, with latency always below 20ms). It’s just frustrating that I upgraded to include sky cinema, but seem unable to watch any of the movies available!

[japitts]

Which TV box do you have? If you're not sure, check here 

Are you comparing Sky Cinema programmes via your VM-box, with other streaming services also using your VM-box? They all use the same internet connection.