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Sky Cinema and on demand

We have recently upgraded to have sky sports and sky cinema included in our package. We have the channels. However when we go to on demand for movies it says upgrade to watch. Should we have access to this or is this an extra subscription? Any info would be great.

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Re: Sky Cinema and on demand

Hi,

 

It's part of the package with Cinema to be able to view films on demand.

Perhaps as it's been recently turned on, something has clicked at VMs side

 

You might need to call their CS to resolve

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Re: Sky Cinema and on demand

Sky Cinema & Sports VOD is part of the subscription, so if you pay for the channels you should have access to the VOD content, yes.

You can try following Home > Help & Settings > Help > TV Care > I'm missing some channels, this will send a refresh "hit" which might just work, a reboot is then the last throw of the dice.

If those all fail, then you're best off calling VM to check all's in order.

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