Can you watch Sky one HD now or is it giving the same message as the recordings?
One reason could be that the Sky channels were on a special promotion to all customers until last month due to lockdown. If you are on Mixit & have the Drama pack then Sky one would be in your normal channels, but the HD version would have only been on the special promotion. The rule is that when a Sky channel is removed from your pack the recordings also become blocked.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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