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Shocking service

called tonight to cancel my tv package (which I have been trying to do since March). Went through the ivr menu and selected make changes to my package, waited 40 mins to finally speak to someone only to be told "oh i can't help you and will need to place you on hold while I transfer you to another department". 40 minutes to be told I need to hold longer. If there is a specific department I need to speak to in order to cancel then why is there not an option for this in your IVR. Absolute joke, not all of us have the time to sit on hold whilst paying you £80+ pm!!

Can someone please contact me about this issue!

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Re: Shocking service

Hi Cliffyy86,

Call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

You should try the moving home option, then thinking of leaving us.

Don't call after 8pm as the UK staff finish at 8pm.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali