I'm trying to help my grandmother with her virgin TV box. She has one TV with a Virgin TiVo box that she regularly uses and this is working fine. Her TV package includes a 2nd box (this appears to be called a V box HD) but she has not used this for a long time (possibly never used). At the moment the only channels available are BBC 1, ITV and Channel 4. Is anyone able to tell me what needs to be done to allow her to access the full range of channels on the 2nd box?
Looking at the details of her account she has the best subscription available so I believe this is a set up issue rather than something to do with her subscription.