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Set top problems

My box has started to have problems when being left of standby, the picture breaks up and using the remote you get double jumping changing channels. New batteries in remote, restarting the box fixing the problem for a short while only. Restarting every time is not an option as it takes over 4 minutes. As we cannot speak to anyone because you hide under the call center not available how am I suppose to resolve this problem. Your own telephone service has reset the box twice so it is pointless ringing you.

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Re: Set top problems

Hey there @dravken,

 

Sorry to hear about the TV Box playing up and that you've not been able to speak to a member of our Team to get it resolved 😞  I've found your details using the information we have on here and can see some problems with your TV tuners that require an engineer visit.

 

I've arranged for the engineer for the soonest available date and you can find the details via your online account  where you may also re-arrange it if necessary.

 

Please wait for the visit and let us know how it goes.

 

Thanks,

 

Lisa