Sorry to hear about your missing channels, I've had a look at your details and can see that you've spoken to an agent since you last posted who has sent fresh signals to your TV Box. Please let us know if you're still having issues so we can help.
I've had a look at your TV Boxes and can see some issues. Your V6 box for example is online but it's missing information. It could be a faulty box but I've arranged for an engineer to look at both boxes and the feed going into your house. You can see the booking via your online account and re-arrange it if necessary.