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bobalong2uk
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Service and repairs at no extra cost

Virgin sent an email “Service and repairs at no extra cost” LOL that’s because there’s no service or repair

I have had an issue with my TV for months now and talked to a bot for eight days still no good

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japitts
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Message 2 of 7
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Re: Service and repairs at no extra cost

I can see your posts from Nov last year where it was suggested you may have an issue with your TiVo, or perhaps should look at a new bundle/V6 swap.

Did you not follow that up? It was 8weeks ago.

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bobalong2uk
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Message 3 of 7
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Re: Service and repairs at no extra cost

My box is still no good but I don’t want to spend any more money upgrading and still get a poor service
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apcyberax
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Message 4 of 7
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Re: Service and repairs at no extra cost

so you have not called VM to get a engineer out. If not what do you expect

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bobalong2uk
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Re: Service and repairs at no extra cost

I spent 8 days on phone only 3 days did I get to speak to someone they keep telling me they will send a fix somehow. think I’ll buy a tv recorder and cancel my tv none service  

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japitts
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Message 6 of 7
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Re: Service and repairs at no extra cost

Sorry, but I'm not clear what you mean by "send a fix somehow".

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bobalong2uk
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Message 7 of 7
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Re: Service and repairs at no extra cost

Virgin told me that they could fix it from their side. I think it is just so I will get fed up and go away. I am now looking at alternatives

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