Virgin Media Community

[SueDumbles]

Hi all

New to Community. My Tivo box in bedroom broke and was replaced by a V6. Wasn’t sent a connector cable or new remote , so had to ring again. 
Thought would be able to connect and carry on but from other comments this is not possible. My question is, do Virgin sort this out or are we expected to get wiring and Ethernet cable. Seems a con to me!

[Chris_W1]

HI SueDumbles, thanks for contacting us and we are sorry to hear that you are having issues with the V6 box. We want to get this resolved for you. Can you confirm if you still need assistance with this? We should be able to get the cable sent out to you. Chris