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Second Box Install. Endless Phone Line automated loop

I had Virgin Media installed in May this year. I was told by the engineer that he couldn't install the second box upstairs due to coronavirus restrictions at the time. He was only allowed into one room (my lounge).

I was told by the engineer that they would be back to install the second box as soon as the restrictions allowed. I was also told that my account would be credited due to only having one box.

Neither the 2nd install or the credit to my account have taken place. 

I've spent hours going around in loops in automated phone and chats. I don't seem to be able to speak to an actual person at Virgin Media to sort all this out. 

Can any one help?

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Re: Second Box Install. Endless Phone Line automated loop

Hi Alhol1, 

 

Welcome to the Community and thank you for posting. 

 

We are very sorry not only the delay in response but also the time taken to install your second set top box.

 

I have taken a look at your account from our side and can see you have had a visit from one of our technicians since your last post to us. 

Were they able to get this all set up for you? if not please let me know and I will be happy to help. 

 

Thank you 

 

 

Nat
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