Second Box Install. Endless Phone Line automated loop
2 weeks ago
I had Virgin Media installed in May this year. I was told by the engineer that he couldn't install the second box upstairs due to coronavirus restrictions at the time. He was only allowed into one room (my lounge).
I was told by the engineer that they would be back to install the second box as soon as the restrictions allowed. I was also told that my account would be credited due to only having one box.
Neither the 2nd install or the credit to my account have taken place.
I've spent hours going around in loops in automated phone and chats. I don't seem to be able to speak to an actual person at Virgin Media to sort all this out.