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Message 11 of 21
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Re: Screen pixalating

I'm really sorry to hear things have worsened, I'm still not ale to detect any wider issues but have updated the account to reflect the further impact. 

 

If you'd like us to look at rescheduling for something sooner please let me know. 

 

Tom 

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Message 12 of 21
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Re: Screen pixalating

Hi can we do Wednesday morning as cant do any work from home currently as wifi wont connect 

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Message 13 of 21
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Re: Screen pixalating

No problem that's been rescheduled now. Please continue to keep us posted if you can. 

 

Tom

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Message 14 of 21
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Re: Screen pixalating

Thanks Tom...did I say am visit please ?

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Message 15 of 21
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Re: Screen pixalating

Yes that's what I've rescheduled to as requested - is that OK?

 

Tom 

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Message 16 of 21
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Re: Screen pixalating

Yep wednesday morning will be perfect.i assume that know what they are coming  for?

Thanks 

Paul 

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Message 17 of 21
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Re: Screen pixalating

They certainly do Paul, hopefully it will be a quick & easy fix.

 

Thanks,

 

Tom

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Message 18 of 21
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Re: Screen pixalating

  • Hi tom new box installed. Hone to use search and error c233 come up.trues to use online service check and says technical error 

Really not happy with this and would like someone to call me to fix and keep me with virgin

[REMOVED]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 19 of 21
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Re: Screen pixalating

Hi pauljackson66

I am really sorry to hear replacing the box has not resolved your TV issues.  Do you mean you have a new V6 box?  Also if so, can I ask if you've currently got the box connected to the internet via WiFi or by Ethernet cable? 

regards

 

Lee_R

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Message 20 of 21
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Re: Screen pixalating

Hi yes the new box.it is connected via a cable I believe. Even yesterday could not use Netflix without rebooting wifi which seemed to make a difference 

 

This is becoming ridiculous 

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