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Scrambled rainbow upon start-up

We're new Virgin customers as of last week, and I'm having an issue I don't understand. Whenever the box has been switched off/on standby (most often overnight) it initially displays a scrambled screen of coloured lines when it comes on. This sometimes lasts for an unpredictable number of minutes (minutes my toddler does not appreciate!) - is this normal? Is the box warming up? It doesn't seem to be a poor connection as it sorts itself out and then doesn't happen again until the next time the box is switched off?

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Re: Scrambled rainbow upon start-up

Sorry to hear that you're having issues with your TV box Unlucky2k.

 

I have been able to locate your account,so I ran a few tests on your account and the system has advised that a new box is needed to resolve this issue.

 

I will need for you to pass account security via a private message and then we can arrange for this to be sent out to you.

 

 

Regards

Steven_L

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