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AP01
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Returns

We recently upgraded our virgin media tv box and wish to return the old one, but did not receive the returns label. Also the new box is a lot smaller than the old one and subsequently the packaging was too small to return the old one in. How do I find out if my old box must be returned to VM or recycled? If it needs to be returned, how do I get the returns label?

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DJ_Shadow1966
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Re: Returns

Hello

You can check if the box needs to be returned at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

Currently the only boxes that are to be return are the V6, all other TV boxes will need to be recycled at you local council tip.

Regards Mike

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newapollo
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Re: Returns

Hi AP01,

This page details which equipment needs to be returned return-or-recycle-equipment 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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