The best options for you would be too call up and discuss your package, new customer always get a better deal then long time customers, new customers prices are marked at a lose to VM if you are out of the minimum contract then the above counts call in.
Upgrades and costs of package cannot be dealt with in the forum, best options are
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.