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Eveline_p5
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Replacement required for tivo box

Message on my tv is Dvr has detected serious problem in green screen. 

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Emily_G
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Message 2 of 8
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Re: Replacement required for tivo box

Thank you for your post Eveline_p5.

 

Can we please confirm if you've been in contact with the team since your post to rectify this?

 

If not, please let us know if restarting the box and checking the cables are securely inserted helps this.

 

Thank you, Emily.

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Eveline_p5
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Re: Replacement required for tivo box

Hi

My new Tivo box is with me now but I cant watching anything because I cant set up this box. Please help. Thank you 

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John_GS
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Re: Replacement required for tivo box

Hi Eveline_p5,

 

What issues are you having with setting up the box? Have you followed all the set up instructions included?

 

Kind regards,

John_GS
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Eveline_p5
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Re: Replacement required for tivo box

Dear John 

My cable adaptor is broken. I can't connect box to the WiFi. Thanks 

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John_GS
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Re: Replacement required for tivo box

Thanks for coming back to me. No worries, we'll get a technician visit

 

I'll PM you now to arrange.

 

Kind regards,

John_GS
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John_GS
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Message 7 of 8
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Re: Replacement required for tivo box

Hi Eveline_p5

 

Thanks for joining me on PM. Just to update the thread, the engineer visit has been booked in. 

 

Kind regards,

John_GS
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Eveline_p5
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Re: Replacement required for tivo box

Thank you very much for your help 

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