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azeem_s
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Replacement remote

Need to get fix or replacement remote please advise me 

 

thankyou

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newapollo
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Re: Replacement remote

Hi azeem_s,

Have you tried replacing the batteries?

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, Options 1,1 and 2, TV Faults, but best to call at 8am to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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