We have three set top boxes..and one is the old style big bulky one... how can I get a replacement for a smaller more compact one
Unless it is faulty you won't get a replacement.
May I ask if these are Tivo boxes or other?
Which boxes do you have, and which are you asking about?
This page shows all of VM's currently supported TV boxes.
If it's not one of these, then it's a legacy, unsupported (probably V-HD) box and a call to Virgin on 150 should elicit the appropriate replacement.
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