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Removal of added service - starzplay

I added this by mistake - and have been trying to remove it.  So far Virgin has been useless. 

You are able to add services using their website - however, you can't remove a service online - maybe you need to fix this

I appreciate times a bit difficult but I can't get through by phone.  I sent an email complaint a while ago.  I eventually got a letter yesterday saying they had tried to get in touch - which they hadn't - it then gave me the SMS service which I tried today.  Initially, it seemed to work - but when I was put through to the correct team it all fell apart - it has been 5 hours now and no response

So I still have a service I want to remove - and it seems impossible to get anything back from Virgin


please help


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