Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
109 Views
Message 1 of 1
Flag for a moderator

Removal of added service - starzplay

I added this by mistake - and have been trying to remove it.  So far Virgin has been useless. 

You are able to add services using their website - however, you can't remove a service online - maybe you need to fix this

I appreciate times a bit difficult but I can't get through by phone.  I sent an email complaint a while ago.  I eventually got a letter yesterday saying they had tried to get in touch - which they hadn't - it then gave me the SMS service which I tried today.  Initially, it seemed to work - but when I was put through to the correct team it all fell apart - it has been 5 hours now and no response

So I still have a service I want to remove - and it seems impossible to get anything back from Virgin

 

please help

 

0 Kudos
Reply