I realise this will have zero effect but I think the removal of sending physical DVDs is a terrible move. Being able to stream is useful, but a physical DVD is *FAR MORE* valuable.
A DVD will last for years - while the store says the content will not last for that long (and may be removed before that).
A DVD can be played on any device - while the store does not work on my computer - and I note that VM appears to be using Silverlight which Microsoft has put under end-of-life.
A DVD cannot be removed from my home by Virgin Media - while the store says they can remove the film at their discretion.
It is an utterly stupid move and means that I will not encouraged to use it.