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fcollins
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Remote keeps being unreponsive

We have done all the tests on the remote and it is unresponsive a lot of the time. How can I get a replacement?

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fcollins
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Re: Remote keeps being unreponsive

How can I get a new one?

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Jared_W
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Re: Remote keeps being unreponsive

Hi,

If u contact us through our live chat, they should be able to help you with this by getting one sent to you, or send a service engender to replace it. In the mean time, if u are useing a v6 tv box. if u go to settings, devices, remote pairing. Check the remote is paired with the box, if it is not pair it using the walk through. If it is u can try to unpair then repair using the walk through on the screen.


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